Refund policy
Return & Exchange Policy
At PEACHBLU, we want you to love every purchase. If you're not completely satisfied, we're here to help.
7-Day Return Policy
You may request a return within 7 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Include the original invoice or proof of purchase.
How to Request a Return
To initiate a return, please email us at:
Please include:
- Order Number
- Reason for Return
- Photos (if the item is damaged, defective, or incorrect)
Returns sent without prior approval will not be accepted.
Exchange Policy
We currently offer size exchanges only, subject to product availability.
If your required size is unavailable, you may choose another available product of equal value or opt for a refund (if eligible).
Exchange requests must be made within 7 days of delivery, and the product must meet the return eligibility conditions.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item
- A missing item
Please contact us within 48 hours at:
along with clear photos, and we'll resolve the issue promptly.
Non-Returnable Items
Returns and exchanges are not accepted for:
- Sale or Clearance products
- Gift Cards
- Customized or Personalized products
- Used, washed, altered, or damaged products
- Products without original tags or packaging
Return Shipping
Customers are responsible for return shipping charges unless the return is due to:
- Damaged product
- Wrong product delivered
- Manufacturing defect
Refund Policy
At PEACHBLU, refunds are processed after the returned item passes our quality inspection.
Refund Process
Once we receive your returned product, our team will inspect it.
If approved:
- Refunds will be processed to the original payment method.
- Refunds are usually completed within 7 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect.
Partial Payment Orders
For orders placed using Pay 10% – Rest on Delivery:
- If the order is successfully delivered and later returned as per our Return Policy, the eligible refund will be processed after inspection.
- If the customer refuses delivery, is unavailable for delivery, or the order is returned (RTO) due to customer-related reasons, the advance amount paid is non-refundable.
Shipping Charges
- Original shipping charges (if any) are non-refundable.
- Return shipping charges are non-refundable unless the return is due to an error by PEACHBLU.
Refund Eligibility
Refunds will not be issued for:
- Products returned in used, washed, or damaged condition.
- Products without original tags or packaging.
- Returns requested after the 7-day return window.
- Orders refused at delivery under the Pay 10% – Rest on Delivery option (advance payment is non-refundable).
Need Assistance?
For refund-related queries, contact us at: